Nova Poshta: track parcel

Enter the 14-digit declaration number (TTN) to track your parcel in real-time.

Reviews

Leave a review or read comments from other users

Pamela Bruner 29.07.26 20:38

I don't understand. When will my package be delivered to Laurel, MD, 20724, USA?
Тарас 18.07.26 13:38

Помогите проверить все посилки на мой номер телефона что прибили на НП небило собщений
Вера 17.04.26 11:57

Не получила посылку N : TE10002912707NGNS

Nova Poshta parcel tracking allows you to find out the current location of the shipment, delivery stage, and estimated delivery date. Depending on the situation, a parcel can be tracked by TTN number, phone number, or declaration number.

How to track a Nova Poshta parcel online

Nova Poshta provides several ways to track shipments. The choice depends on what data you have and what type of parcel was sent — a regular parcel, documents, or cargo.

by TTN number (consignment note)
by recipient's phone number
by customs declaration number
tracking cargo or goods

Tracking a Nova Poshta parcel by TTN number

Tracking by the number of the waybill (TTN) is the most accurate and universal way to find out the status of a shipment. The TTN number is assigned when the parcel is processed and is used at all stages of delivery.

The TTN displays the current status, movement history, dispatch date, destination city, and receiving branch.

What a tracking number (TTN) looks like and what the digits mean

A Nova Poshta tracking number, also called TTN or consignment note number, is a unique digital sequence by which the system identifies each shipment.

In most cases, the TTN number consists of 14 digits, for example:

20450712345678

Each part of the number carries technical information and is used by internal logistics systems.

First digits — indicate the type of shipment and internal logistics flow
Middle part of the number — unique parcel identifier in the Nova Poshta system
Last digits — control part used to verify the correctness of the number

For correct tracking, it is important to enter the TTN number completely, without spaces or additional characters. Even one digit error will make tracking impossible.

How to track a Nova Poshta parcel by phone number

If the TTN number is lost, in some cases, the parcel can be tracked by the phone number it was registered to. This method only works for shipments linked to your client profile.

through the Nova Poshta mobile application
through your personal account
by contacting customer support

How to track a parcel by declaration number

The declaration number is used to control customs clearance and is relevant in specific cases. It does not replace full tracking by TTN but can help during the document verification stage.

Tracking Nova Poshta cargo or goods

Cargo and commercial shipments have extended logistics stages. One TTN number may include several items, each of which is processed separately.

Tracking statuses and their meaning

Shipment created — consignment note processed, parcel not yet accepted
Accepted at the branch — shipment entered the system
In transit — movement between sorting centers
Arrived at destination city — delivery expected soon
Ready for pickup — parcel can be collected

Parcel delivery terms

Delivery times depend on the distance, type of shipment, and chosen service format.

Within the city — 1 business day
Between regional centers — 1–2 business days
Between settlements — 2–3 business days

Storage period for parcels at branches

Upon arrival at the branch, the parcel is stored for a limited time. If the recipient does not collect the shipment, it may be returned to the sender.

standard storage period — up to 7 calendar days
option to extend storage for an additional fee

How to return a Nova Poshta parcel to the sender

Returns are carried out automatically after the storage period expires or at the sender's initiative. You can use your personal account or contact customer support for this.

Why a parcel might not be trackable

shipment not yet entered into the system
error when entering the TTN number
temporary delay in status updates
technical work in the system

How often is tracking information updated

Statuses are updated after each logistics stage. In most cases, information is updated within a few hours.

Frequently asked questions

Answers to popular questions about parcel tracking

How do I find out where my Nova Poshta parcel is now?

To find out the current location of your parcel, you need to enter the TTN number into the tracking form on our website or in the Nova Poshta mobile application. The system will show the current status and movement history of the shipment.

What if the tracking number is not found in the system?

Most often, this means that the parcel has not yet been physically accepted at the branch or the data has not been updated. It is also worth checking if the TTN number is entered correctly — without spaces or extra characters.

Can I track a Nova Poshta parcel by phone number?

Yes, if the shipment is registered to your phone number and linked to your account, it may appear in the mobile application or personal account. Tracking by phone is not available without authorization.

Can I track a parcel by the recipient's surname?

No, tracking by surname is not possible. To protect personal data, only the TTN number or authorization by phone number is used.

Why isn't the parcel status updated for a long time?

Status update delays are possible during sorting, transportation between terminals, or during high logistics load. In most cases, the information is updated automatically after some time.

Where can I find the TTN number if it's lost?

The TTN number can be found on the dispatch receipt, in an SMS or Viber notification from Nova Poshta, as well as in the shipment history in the mobile application or personal account.

Why isn't the parcel tracked immediately after dispatch?

After the consignment note is processed, the parcel must be physically handed over to the branch. Until then, the information may not appear in the tracking system.

What does the status 'In transit' mean?

The 'In transit' status means that the parcel is moving between sorting centers or is heading to the destination city. This is a normal delivery stage.

How do I know if the parcel has already arrived at the branch?

When the shipment arrives at the recipient's branch, the status changes to 'Ready for pickup'. Usually, an SMS, push notification, or messenger message is also sent.

Can I track multiple parcels simultaneously?

Yes, in the Nova Poshta mobile application and personal account, you can track several shipments at once if they are linked to your phone number or account.

What to do if the status doesn't change for several days in a row?

If the status is not updated for more than 2–3 business days, it is recommended to contact Nova Poshta customer support or visit the nearest branch for clarification.

Can I track a parcel if the TTN is entered incorrectly?

No, even one incorrect digit in the TTN number makes tracking impossible. It is recommended to copy the number directly from the message or receipt.

Is tracking updated on weekends and holidays?

Yes, statuses can be updated on weekends, however, actual logistics operations on holidays may be performed with restrictions.

Does cargo parcel tracking differ from regular parcel tracking?

The tracking principle is the same, but cargo shipments may have additional statuses and longer processing stages.